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Free Shipping on purchases over $100

Shipping and Returns

Shipping

Where do you ship to?

We ship to almost every country in the world.

What does shipping cost?

Just add the items to your cart and select your country from the list to get a shipping price.

How long does shipping take? What shipping methods do you use?

Miles Carter Collection specializes in custom apparel. All of our apparel (including our t-shirts) are custom made to order to ensure the finest quality. All apparel also undergo’s a vigorous quality control inspection to make sure you receive a garment that you can wear for a long time.
Our garments are not off the shelf ready to go apparel… So there may be some time needed to prepare your order. Please be patient knowing that you will receive high quality clothing.

All orders are shipped via USPS or UPS. Please allow 2-4 business days for orders to be processed after your purchase is complete.

Domestic Shipping (within the USA)

  • Standard Shipping (USPS First Class and Priority): 5-10 business days
  • Express Shipping (USPS Express Mail): 2-3 business days

International Shipping (varies per country)

  • First Class International: 3-5 weeks (customs processing times vary)
  • Priority International: 10-15 business days (customs processing times vary)

I live outside of the USA, will I be charged additional customs fees or import taxes?

Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.

Can I track my order?

Once your order has been shipped, you will receive an email with a USPS tracking link. Please allow 24-48hrs for the link to activate. Once the packages leave the US, the tracking links may not update but the package is still on its way.

Returns & Exchanges

What is your return policy?

We want you to be 100% satisfied with your Miles Cater Collection purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 14 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.

To return or exchange an item please follow the steps below:

    1. Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
    2. Mail your return to:
      Miles Carter Collection
      Attn: Returns/Exchanges
      2590 Welton St. Ste 200
      Denver, CO 80205
    3. Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.

 

 

     

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